Micah Gilbert

Education @
UC San Diego

  • Graduated in 2025 with a GPA of 3.80
  • B.S. in Mathematics and a minor in Political Science

Skills

Languages & Tools

  • JavaScript & TypeScript (4y)
  • React.js & jQuery (4y)
  • Material UI, Sass & Basscss (2y)
  • Node.js, Vite, & Express (3y)
  • Firebase (3y)
  • Python (4y)
  • Git & GitHub Actions (4y)
  • Docker (2y)

Information Technology

  • Active Directory (1y)
  • Cisco Catalyst Center, Infoblox, NetMRI, and Splunk (1y)
  • Atlassian Collab (1y)
  • ServiceNow (1y)

Miscellaneous

  • Microsoft Office Suite (5y)
  • Adobe Creative Cloud (2y)
  • Linux (4y)

Recognitions

  • UCSD IT Service Desk Technician of the Month
  • UCSD IT Service Desk Make A Difference Award
  • TeachAids Global Health Fellow
  • UC San Diego Provost Honors

Experience

UCSD IT Services: San Diego, CA

Service Desk Lead Technician (2024-present)

  • Provided clearly-communicated technical support and customer service for UCSD students, staff, affiliates, and faculty, ensuring timely resolution of issues and high customer satisfaction
  • Utilized Cisco Catalyst Center, Infoblox, NetMRI, and Splunk to diagnose wired and wireless network issues ensuring reliability and quick support for campus-wide networks
  • Led and trained student technicians in a shift manager role, improving efficiency and service quality
  • Collaborated with Service Desk leadership to improve processes and documentation, streamlining operations and enhancing service delivery
  • Built internal performance tracking tools using external APIs, MySQL, Express, React.js, Semantic UI, and Docker, documenting code and tracking progress using Atlassian tools.

TeachAids: Palo Alto, CA

Software Engineer (2020-present)

  • Planned and executed the migration of a large WordPress site with approximately 1000 monthly users and over 20 custom pages, focusing on long-term customizability to improve the experience of contributors
  • Utilized React.js, Sass, Basscss, and Material UI to re-implement an existing design in an accessible and responsive format, enhancing user experience
  • Automated staging and production deployments to Firebase via GitHub Actions
  • Developed a custom static site generation plugin for Vite, streamlining development and builds
  • Collaborated with a team of over 20 college students and industry professionals to implement the UIs for the CrashCourse and CoviDB sites
  • Maintained and documented an automated content collection and AI-powered article summarization system using Python and Github actions, allowing for easy querying of over 5,000 academic articles

UCSD Power Transformation Lab: San Diego, CA

Web Developer (2023-2024)

  • Collaborated with Professor Michael Davidson and a graphic designer to rebuild pwrlab.org into a modern, mobile friendly, and highly accessible website.
  • Used complex features of Jekyll and Liquid to make the site easily modifiable and extensible, including ensuring seamless compatibility with content written for the previous iteration
  • Documented the custom features of the new site, enabling Professor Davidson to modify content as needed